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All features are available to all customers in one simple plan
Get straight to the point with our digestible device summaries and reports.
The status tag cloud highlights the most critical or low-cost-resolution system issues, complete with useful knowledge to help administrators make the best corrective decision, regardless of their skill level.
The issues matrix
The issues matrix is the one-stop-shop for quickly comprehending the risks and active issues in your desktop environment.
It's the ultimate service tool:
- Increased support proactivity
- Human-friendly bulletins
- Less time detecting / diagnosing
- Reduced customer downtime
- Improved customer satisfaction
When we say 'monitoring alerts', we really mean 'incredible situational intelligence'.
Our alerts include diagnostic information such as who is using a device, which processes are using most of each resource, the processor, disk and memory configuration and so much more.
In other words, they don't just tell you something is unhealthy, they also help with the resolution!
Did you know that more than 70% of cyber attacks exploit a known and patchable vulnerability?
Our effortless vulnerability detection feature reports the vulnerabilities on your systems, whether or not there's a known patch for each, and which unused yet vulnerable apps you could potentially remove to reduce your exposure without impacting your users.
Compliance & hardening
Simple changes you can make to the configuration of your devices to reduce your exposure and protect your organisation.
The best part is that the compliance reports are delivered in human-friendly language.
Whether you're satisfying regulators or just trying to protect your reputation, you deserve to sleep easier.
Understand the individual technical needs of each user you're responsible for supporting.
Metering data makes it possible to:
- Identify the users most impacted by a vulnerable or unstable application.
- Determine individual resource needs.
- Standardise version installations.
- Remove unused applications.
- Justify licence assignments / costs.
Windows maintains a system stability score in the background, which is influenced by error events, user behaviour, application stability and the volume of system changes, such as Windows updates.
We monitor this score for each device and plot it against an organisation daily average, enabling you to spot problematic devices in seconds and take corrective action.
While our default template is suitable for the majority of customers, you can easily create monitoring templates and assign them to device groups and organisations. Perfect if you'd like to selectively adjust the enabled alerts and their thresholds based on differing customer profiles, such as VIPs and executives.
Node Patrol records user/device affinities so you can easily track who had which device and when. The data is especially useful for monitoring license assignments, device configuration and component serial numbers.
We're working on providing API access and native integrations enabling customers to synchronise this data with their existing asset management databases.
Larger organisations are likely to have dedicated patching systems and processes, but new and small businesses are often left in the dark with no central reporting.
We make it simple to view the updates...
- available to be installed
- downloaded but not installed
- that are marked as mandatory
- requiring a reboot after install
- that have been superseded or failed
Perfect for larger customers and IT service providers, our multi-organisational support makes it possible to view and manage devices in multiple organisations, as well as restrict permissions and share device credits (to benefit from volume purchase discounts!).
Users can switch between organisations in the top navigation menu, or opt to view data for all of the organisations they have permissions for.
We're in the late stages of testing native integrations with a number of popular support tools, such as the Node Patrol Support Assistant for JIRA service desk.
In this example, we automatically determine the device currently in use by the ticket requestor, and load it's configuration and issues matrix in the ticket view side panel.
Node Patrol monitors and alerts to the install, update, crash or removal of applications.
Application errors and crashes are recorded against the application version, so you can see which versions are most stable and change the versions impacting system stability and user productivity.
Advanced security controls
Other service providers will charge you for advanced security features, but all of our customers can enjoy:
- SAML SSO/SLO authentication
- JIT user provisioning
- IP allowlists
- enforceable two-factor authentication
- forced log-offs and password resets
- user activity logs
- custom STMP servers
- customised session timeouts
Simple user management
We're big supporters of the role-based access control system! Simply create users groups based on user roles and responsibilities, apply the permissions to the group, and assign the users to the group. Permissions are additive, so you can add users to multiple groups.
There's no limit of the number of Node Patrol user accounts, so go ahead and invite the whole team!